Frequently Asked Questions
OX Settings
Where can I find and change my personal contact data?
To display and modify your personal contact data, click the profile icon in the top right corner and select “My contact data” from the dropdown menu. A pop up displays all available details. In order to modify your contact details, simply change or fill in the information in the appropriate fields and click on “Save”.
Tip: You can also change your personal contact data by using the User data widget in the Portal or by clicking on “My contact data” in the basic settings.
Where can I customize my basic settings?
Click on the profile icon in the top right corner and select “Settings” from the dropdown menu. In the “Basic settings” you can change your Language and Time zone. You can also select which Quick launch icons to show in the toolbar. Finally, you can also change your contact data by clicking “My contact data”.
How can I change the language of OX App Suite?
OX App Suite is available in several different languages. To change your current language, click on the profile icon in the top right corner and select “Settings” from the dropdown menu. Under “Basic settings” in the settings area. Select a language from the dropdown menu next to “Language”. To activate the selected language, you need to sign out and login again.
OX Mail
How am I notified about new emails or appointment invitations?
OX App Suite provides you with desktop notifications within your browser. When receiving a new email or appointment invitation you will see a notification appear on the top right of your screen even if you are currently not working in your browser.
When you have unread email, a red dot will appear next to the mail icon in your toolbar. When you receive a new meeting request or appointment notification, the red oval-shaped notification icon on the right side of the menu bar shows the number of new notifications. Click the icon to open the notification area to see your your new appointments and to confirm or decline.
How do I write an email to one or more recipients?
To write an email, navigate to Mail and click “Compose” to open the compose window. To add recipients, type in the email addresses of one or more contacts in the “To”, “CC” or “BCC” fields. As soon as you start entering an email address, contacts will be suggested via auto completion. You can also click “To” to select contacts to add to your email. You can add a signature by clicking on “Signatures” and attachments by clicking “Attachments”. The “Options” dropdown menu allows you to select Plain Text or HTML, assign priority to your email, attach Vcard or request read receipt. When you’re done typing your email, click Send in the bottom left corner.
Where do I find the email settings?
To access the email settings, click on the circle icon with your profile picture or initials on the right side of the menu bar. A drop-down box will appear, and you can select “Settings”. Click on Mail on the right side. This section offers you basic settings for your email account. Additional settings are available in the subfolders “Compose”, “Signatures”, and “Filter Rules”.
How can I create a new signature for my outgoing emails?
How do I reply to or forward an email?
To reply to or forward an email, click on the email that you would like to reply to or forward to others. Click on Reply, Reply all or Forward. A new window opens, and you can type a message above the original email text. You can also comment on specific sentences or paragraphs within the email you reply to or forward. Simply place your curser in the desired location, press return and start typing in a new line. As you will see, your comments are highlighted to distinguish from the original email.
Can I change the layout for viewing emails?
How can I add new folders to organize my Inbox?
You can add subfolders to your email inbox to manage all your incoming emails. Click the burger icon next to the folder “Inbox”, and then click on “Add new folder” in the dropdown. Enter a name for the new folder and click on “Add”. Your new folder will appear in your folder tree.
How can I move my emails to other folders?
Select the email or multiple emails you’d like to move. Then just drag and drop from your email list to the designated folder.
How can I search for specific emails?
The search box is located in the upper left corner. As soon as you start entering a search word OX App Suite offers you suggested searches via auto completion. You can choose to search for the term in the subject, the mail text or as an attachment in file names. You can also search by folder via the dropdown located to the right of the search box. Your search results are displayed immediately in your email list.
How can I enable an out of office response?
To set up an automatic reply to your emails while you are out of the office, click on the circle icon with your profile picture or initials and select settings from the dropdown. Click Mail on the left side of the screen. Under the Mail settings, click the Vacation notice box. Toggle the Vacation notice icon to turn on your vacation notice or select the Start and End dates to send your vacation notice. Then type your subject and message. When you are done, click Apply changes.
How can I forward emails to a specific email address automatically?
You can define an email address to which incoming emails get forwarded to automatically. Click on the circle icon with your profile picture or initials and select settings from the dropdown. Click on Mail on the left side of your screen. Then click the Auto forward box. Toggle the auto forward button to on. Then type in the email address you’d like to forward emails to and decide whether you would like to keep a copy of the forwarded email. Then click Apply changes.
How do I automatically save new email addresses?
OX App Suite allows you to automatically save new email addresses while sending or receiving emails from unknown recipients. Click on the circle icon with your profile picture or initials and select settings from the dropdown. Click on Mail on the left side of your screen. In the Behavior section, tick the box for “Automatically collect contacts in the folder “Collected addresses” while sending” and “Automatically collect contacts in the folder “collected addresses” while reading”. OX App Suite will now automatically save unknown email addresses to your Address Book.
How do I find my folders?
The folder tree is located on the left side of your Email, Address Book and Calendar applications. If you don’t see your folders, click the double arrow icon in the bottom left corner or click “View” on the top right and select “Folder view” from the dropdown. In Mail, your standard email folders are listed first. Underneath you’ll find “My folders” which contains your personal email folders. You may have to click the arrow on the left of “My folders” to show your personal folders.
How do I spellcheck my emails?
OX App Suite does not come with a spellcheck button, instead, it uses your Internet Browser to check your spelling. Most Internet browsers have spellcheck automatically enabled and check your spelling as you are typing your email. In some browsers, if you misspell a word it will autocorrect with the correct spelling of the word. In other browsers, if you misspell a word it will appear underlined in red font. If you right-click on the misspelled word, the correct spelling appears, and you just have to click on it to correct your spelling.
Here are the ways to enable or disable spellcheck in the most popular Internet Browsers on Windows and Mac Machines:
Mozilla Firefox
If you use Mozilla Firefox with Windows:
- Scroll to the “Language” section.
- Select “Check your spelling as you type” if you want to turn spell checker on. Uncheck it if you wish to have it off.
If you use Mozilla Firefox on a Mac Machine:
- Scroll to the “Language” section.
- Select “Check your spelling as you type” if you want to turn spell checker on. Uncheck it if you wish to have it off.
Google Chrome
If you use Google Chrome on a Windows Machine:
If you use Google Chrome on a Mac Machine:
- Check Spelling and Grammar
- Check Document Now
- Check Spelling While Typing
Internet Explorer (Windows Only)
Safari (Mac Only)
- Show Spelling and Grammar
- Check Document Now
- Check Spelling While Typing
- Check Grammar With Spelling
- Check Spelling Automatically
How do I print from OX App Suite?
How do I make the text in OX App Suite larger?
Whether you use a Mac or a PC, you can easily adjust the size of the text in OX App Suite. Windows users press ‘Ctrl’ + ‘+’ (plus) on your keyboard to zoom in, press ‘Ctrl’ + ‘-’ (minus) to zoom out, and press ‘Ctrl’ + ‘0’ (zero) to return to default text size. Mac users press ‘Command’ + ‘+’ (plus) on your keyboard to zoom in, press ‘Command’ + ‘-’ (minus) to zoom out, and press ‘Command’ + ‘0’ to return to return the text to its default size.
You can delete the following FAQs:
- Why are my emails still appearing in Webmail?
- Why am I receiving notices and/or warning messages about my email storage?
- Why can’t I send or receive emails?
How do I write an email to one or more recipients?
To write an email, navigate to Mail and click “Compose” to open the compose window. To add recipients, type in the email addresses of one or more contacts in the “To”, “CC” or “BCC” fields. As soon as you start entering an email address, contacts will be suggested via auto completion. You can also click “To” to select contacts to add to your email. You can add a signature by clicking on “Signatures” and attachments by clicking “Attachments”. The “Options” dropdown menu allows you to select Plain Text or HTML, assign priority to your email, attach Vcard or request read receipt. When you’re done typing your email, click Send in the bottom left corner.
How do I reply to or forward an email?
Select the email you’d like to reply to or forward. Then click Reply, Reply all or Forward and a new window will appear with all the familiar functions from the compose email window (please see “How do I write an email to one or more recipients” for details). You can also comment after specific sentences or paragraphs within the email you reply to or forward. Simply place your curser in the desired location, press Return and start typing in a new line. As you will see, your comments are highlighted to distinguish from the original email text.
Can I change the layout for viewing emails?
The “Layout” section in the “View” dropdown menu in the toolbar offers you four different ways to display your emails: Vertical, Compact, Horizontal and List. You can change your layout by clicking on the desired view type. When using List view and have an email open, in order to return to your email list, you have to click “back” underneath the toolbar.
How can I add new folders to organize my Inbox?
You can add subfolders to your email inbox to manage all your incoming emails. Click the burger icon next to the folder “Inbox”, and then click on “Add new folder” in the dropdown. In the pop up you can name your new folder and then click “Add”. Your new folder is listed in your inbox folder tree.
How can I move my emails to other folders?
You can move a selected email to another folder by clicking on “Move” in the dropdown menu in the toolbar. A pop up will appear and allows you to browse to the folder you would like to move the email to. Additionally, you can drag and drop an email or multiple emails from the email list into a folder in the folder tree.
How do I add another email account so that I can see all of my emails in one place?
You can include accounts from many other email service providers within seconds. Click on “Add mail account” in the folder tree and enter the email address and password of the external email account you’d like to add. Then click Add and your external email inbox is displayed in the folder tree.
You can also send emails using the email address of the newly added account. In the Compose box you are able to select which email address you’d like to send your email from in the dropdown menu next to the “From” field.
How to save email attachments to OX Drive?
When you receive an email with a file attached to it, you’ll see your options for working with a file next to the attachment. You can view the file, download it or save it to Drive. To save it to Drive, select “Save to Drive” and choose the folder to save it in.
How can I forward emails to a specific email address automatically?
You can define an email address to which incoming emails get forwarded to automatically. Click your profile icon and select settings from the dropdown menu. Then select Mail on the left and click Auto forward. Click the icon next to Auto forward to enable it. Type in the email address you’d like to forward emails to. Decide whether you would like to keep a copy of the forwarded email and then click Apply changes.
OX Address Book
How can I create a new contact?
Click on the App launcher icon next to the red notification icon. Select Address Book from the menu. To create a new contact, click on “New” and select “Add contact” from the dropdown menu. A new form opens, and you can fill in the contact details. To extend the form, tick the box next to “show all fields” at the bottom. You can also add files as attachments to the contact. Confirm with “Save” and your new contact is displayed in the appropriate Address Book folder.
How do I automatically save new email addresses?
OX App Suite allows you to automatically save new email addresses while sending or receiving emails from unknown recipients. Click on the circle icon with your profile picture or initials and select settings from the dropdown. Click on Mail on the left side of your screen. In the Behavior section, tick the box for “Automatically collect contacts in the folder “Collected addresses” while sending” and “Automatically collect contacts in the folder “collected addresses” while reading”. OX App Suite will now automatically save unknown email addresses to your Address Book.
How can I create a new contact?
Click Address Book from the App launcher. To create a new contact, click on “New” and select “Add contact” from the dropdown menu. Fill in the contact details. To extend the form, tick the box “show all fields” at the bottom. You can also add contact images or files as attachments to the contact. Click “Save” and your new contact is displayed in the appropriate Address Book folder.
How do I automatically save new email addresses?
OX App Suite allows you to automatically save new email addresses while sending or receiving emails from unknown recipients. Click your profile icon and select Settings from the dropdown menu. Select Mail on the left and in the “Behavior” section, tick the box “Automatically collect contacts in the folder “Collected addresses” while sending. Also tick the box next to “Automatically collect contacts in the folder “Collected addresses” while reading”. OX App Suite will now automatically save all unknown email addresses to your Address Book.
OX Calendar
How am I notified about new emails or appointment invitations?
OX App Suite provides you with desktop notifications within your browser. When receiving a new email or appointment invitation you will see a notification appear on the top right of your screen even if you are currently not working i
n your browser.
When you have unread email, a red dot will appear next to the mail icon in your toolbar. When you receive a new meeting request or appointment notification, the red oval-shaped notification icon on the right side of the menu bar shows the number of new notifications. Click the icon to open the notification area to see your your new appointments and to confirm or decline.
How do I create an appointment?
Click on the App launcher icon next to the red notification icon. Then select Calendar from the menu. Click on “New” in the Calendar’s toolbar. A new tab opens and lets you define a subject, location, date and time and much more. To add another participant start entering the participants name or email address in the “Add contact/resource” field. As soon as you start typing, auto completion offers you matching results to choose from. Click on “Create” to save the appointment.
How can I create a repeating appointment?
How do I create an appointment?
To create a new appointment, Select Calendar from the App Launcher. Click on “New” in the Calendar’s toolbar. A new window opens and lets you define a subject, location, date and time and much more. To add another participant start entering the participants name or email address in the “Add contact/resource” field. As soon as you start typing, auto completion offers you matching results to choose from. Then click “Create”.
How can I find a free time slot for all participants of a meeting?
The Calendar offers a feature to easily identify free time slots for more than one participant. In the calendar, you can click on “Scheduling” in the toolbar. You’ll see your list of participants on the left and their calendars on the right. To add a participant, start typing the person into the “Add participant ” field on the left. As soon as you start typing, auto completion offers you matching results to choose from. The participant’s appointments are presented in the calendar immediately. After you have added all the participants, you can identify a free time slot and create an appointment by clicking on the timeframe and dragging in the calendar. Then click “Create appointment” in the bottom right corner and the appointment window will open so you can fill in the appointment’s details. The participants are already included.
You can also use the Scheduling feature by clicking on “Find a free time” in the create new appointment window.
How can I organize another person's appointments as a representative?
To organize another person’s appointments, you need the appropriate permissions to his or her calendar. This person therefore needs to share his or her calendar and provide you with write permissions. To share your calendar with others and adjust the permissions click the hamburger icon next to your calendar. From the dropdown select Permissions/Invite People and the person you’d like to share your calendar with. Then next to the user’s name click Author and select the appropriate permissions. If you’d like the person to be able to make changes in your calendar on your behalf, then make sure to select Author.
OX Drive
What is OX Drive?
OX Drive is an online storage solution to store your documents, photos and media in the cloud. This means, you only need access to OX App Suite and OX Drive and you will have access to all your files, too. OX Drive lets you synchronize your files with all your devices using the browser or native apps. It comes with several features and functions that are designed to make your life easier, such as previewing files without downloading, sharing files with others and many more.
How can I organize my files within OX Drive?
Within OX Drive you can find your folders in the folder tree on the left, the toolbar to the right of the search box and your files stored in folders to the right of the folder tree. To add another folder or subfolder click the burger icon next to the section you’d like to add your new folder and select “Add new folder” from the dropdown. In addition, you can find “Add new folder” in the “New” dropdown menu located in the toolbar.
You can hide or show your folder tree via the “View” dropdown menu to the right. You can also change your OX Drive layout using the available options in the “View” drop down.
What’s the difference between My files, Public files and Shared files?
There are three different file types available: My files, Public files, and Shared files. My files are your personal folders for your files. Other users can not view your personal folders and files unless you share them with other users. Public folders usually consist of files that are of common interest to all users. Each user can create public folders and share them with other users. If someone shared a folder with you, you will find it in the “Shared files” section of the folder tree. Depending on the folder permissions set by the user who shared the files with you, you can read and/or edit those files. Please note that if there are no public or shared folders their folder type headers are not displayed until someone creates a public folder or shares a folder with you.
How can I view a file?
OX Drive allows you to preview files without downloading them. Click on the file you’d like to view, and the view icon will appear in the toolbar. A pop up appears with the file. The preview also provides you with details about the opened file and additional options: You can download, share or even edit a file if possible. Many other options are available – please see the User Guide for details.
How do I listen to music or watch videos in OX Drive?
To play your music or videos, open the files via the view icon in the toolbar. Click on the play icon in the preview to start your music or video.
How do I edit a text document or spreadsheet in the Drive app?
To edit a document from the Drive app, please browse to the specific file and folder within Drive. Select the document you would like to edit by clicking on it. A double click opens the text document in editing mode. You can also click on “Edit” in the toolbar to launch editing mode.
To edit a document without changing the original file, please use “Edit as new” from the burger dropdown menu within the toolbar. This allows you to create a new document and the original document is left untouched.
How can I download a file from Drive?
To download a specific file from Drive, use the “Download” icon in the toolbar after you have selected a specific file. Please note that you can also synchronize your files with your local or mobile device. This means you do not need to download files anymore because you will have all your files on every device.
How do I upload a new file to OX Drive?
There are two ways to upload files to Drive. Within Drive you can browse to the folder you would like to upload a file to. Select “Upload files” from the “New” dropdown within the toolbar. In the pop up select the file you would like to upload and confirm. You can also select files from your local device and drag and drop them into a specific drive folder. To upload a new version of an existing file, please select the file in Drive you would like to update. If you have enabled “File details” in the “View” drop down within the toolbar, you can drag and drop the new version of the selected file from your local device to the “Details” area. You can also click on “Upload new version” in the “Details” area to browse for the local file you would like to upload. Both options are also available in the preview mode.
How do I move files within OX Drive?
You can drag and drop files from one folder to another. Additionally, you can click on “Move” in the burger dropdown menu in the toolbar. In the pop up you can select a folder where you would like to move the file to. Confirm with “Move” and the file is transferred to the selected folder.
How can I search for files?
On top of the folder tree, you will find the search field. As soon as you start typing in the search field a dropdown appears offering you additional search options. Click on the option you’d like to search for. Drive starts searching and delivers you the results immediately.
What happens to my original files if I upload new file versions?
You can update your files by uploading new versions of existing files (please see “How do I upload a new file to OX Drive?” for details). This does not mean that your original files get replaced and deleted, OX Drive still allows you to access prior versions of your files. The “Details” section and the preview mode offer a dropdown to view all prior versions of the document. Clicking on the dropdown next to a specific file offers you additional options: view, download, make this the current version, delete version and delete all previous versions.
How can I share my files with others?
To share a file with internal or external contacts, locate the file that you would like to share, then click on “Share” in the toolbar. A dropdown offers you two options: you can either “invite people” to view, create and edit your files (if possible) or you can select “Create a sharing link” which allows the recipients only to view the shared files. Both options result in a pop up where you can add recipients and a message and share your files. In the “Create a sharing link” popup you can set an expiration date and require a password for the recipients.
Can I set permissions for specific folders?
Yes, permissions define what a user can do with a particular folder and its contents. Individual users have certain folder permissions. In order to allow another user access to one of your private folders or a public folder which you maintain, you have to grant the user certain permissions for that folder. If you click on the dropdown menu next to a specific folder in the folder tree and select “Invite people / Permissions”, a pop up appears allowing you to manage permissions. You can add new users to the selected folder. Next to the listed users you can select different roles and define details for each and every user. At the bottom of the pop up you can also apply your adjustments to all subfolders.
Are there any apps for OX Drive available?
Yes, OX Drive is not only available through OX App Suite, but you can also download an app for your Windows and Mac PC or Laptop. There are mobile apps for your Tablet and Smartphone, too.
Download and install the correct OX Drive app for your mobile device and follow the instructions in the wizard. Be prepared to enter the server URL and your credentials for the server.
Installation of Windows Desktop app:
The OX Drive for Windows is provided within OX App Suite via the OX Updater.
In OX App Suite go to “Settings” and then “Downloads”. Now click “Download install file (for Windows)” under “Updater”. Run the file.
Installation of Mac OS Desktop app:
https://itunes.apple.com/us/app/ox-drive/id818195014?l=de&ls=1&mt=12
OX Drive app for your iOS Device:
https://itunes.apple.com/app/ox-drive/id798570177?mt=8
OX Drive app for your Android Device:
https://play.google.com/store/apps/details?id=com.openexchange.drive.vanilla
How do I set up OX Drive on my Smartphone or Tablet?
Once you have downloaded the OX Drive app and launched it for the very first time, a set up wizard welcomes you and guides you through the most important features and functions. There are several useful options to let OX Drive support you on your mobile device without consuming too much of your bandwidth or battery.
What is the Photostream in the OX Drive app for Smartphones?
The Photostream automatically uploads photos from your Tablet or Smartphone to OX Drive. If enabled you can configure whether the Photostream should upload every available photo to OX Drive or only new pictures taken by you. Additional options like “uploading only when connected to wifi” preserve your mobile device and data plan.
OX Documents
What is OX Documents?
OX Text, OX Spreadsheet and OX Presentation are the 3 applications within the broader term OX Documents. These applications can be used to create and edit text documents, spreadsheets and presentation online. Text, Spreadsheet and Presentation work in the cloud. That means, you can create and edit your documents from anywhere using the familiar features and functions from your Office software solution. It works on all your devices including your PC, Laptop, Tablet, and Smartphone. OX Documents provides flexibility to meet your daily needs: whether you use it to make smaller changes to documents, to exchange documents with others, work on documents while you are on the go, or even if you would like to create an entirely new text document, spreadsheet or presentation. It is even possible to collaborate with others on a document in real-time. You will quickly discover how easily OX Text, OX Spreadsheet and OX Presentation support your everyday needs.
How do I create a new text document, spreadsheet or presentation?
Navigate to the Text application, click on “New text document” in the toolbar or click on “Blank text document” in the “New from Template” section. To use a template, click on a template in “New from Template”. The document opens and you can now create your text document using the toolbar on the top. To edit the document, use the common techniques from your familiar Office applications. To finish, click the Close document icon on the right side of the Office menu bar. Your changes are saved automatically, this means you do not need to worry about Internet connection losses. To save your document in a specific folder and with a specific name click on “Save as” within the “Save in Drive” drop down in the “File” toolbar. You can use the same procedure to create a new spreadsheet and presentation with the Spreadsheet and Presentation applications.
How do I create a new text document, spreadsheet or presentation in the Drive app?
To create a new text document, spreadsheet or presentation while in the Drive app, please click on “New text document”, “New spreadsheet” or “New presentation” in the “New” dropdown within the toolbar. The document opens and you can now create your text document, spreadsheet or presentation using the toolbar on the top. To edit the document, use the common techniques from your familiar Office applications. To finish, click the Close document icon on the right side of the Office menu bar.
How do I edit an existing text document, spreadsheet or presentation?
To edit an existing text document, existing spreadsheet or existing presentation, click on “Open text document”, “Open spreadsheet” or “Open presentation” in the toolbar of the appropriate app. Select the document you would like to open in the following “Open document” pop up and confirm with “Open”. Your text document, spreadsheet or presentation appears, and you can start editing.
You can also open recently changed documents from the “Recent Documents” sidebar within the Text, Spreadsheet or Presentation app.
How do I edit a document in the Drive app?
To edit a document from the Drive app browse to the specific file and folder within Drive. Select the document you would like to edit by clicking on it. A double click opens the text document in editing mode. You can also click on “Edit” in the toolbar to launch the editing mode.
To edit a document without changing the original file, please use “Edit as new” from the dropdown menu within the toolbar. This allows you to create a new document and the original document is left untouched.
How do I create a new template?
Open a blank new or an existing text document, spreadsheet or presentation. Create and format the template you would like to add. Once your template is finished, click on “Save as template” within the “Save in Drive” dropdown in the “File” toolbar. Type in a file name and click “Save”. Your new template appears in the “New from Template” area within the Text, Spreadsheet or Presentation app.
How can I edit a document real-time with other users?
Create a new document or open an existing document. Ensure that the users with whom you want to edit the document have the required permissions for editing this specific document. The user who creates the document or opens it first has editing permissions for the document. This user is called editor. Each user who next opens the document gets read permissions. Those users are called viewers.
When having opened the document, the users can see who is currently editing the document. Each change the editor applies to the document will be visible to the viewers. Each user can see the cursors of the other users. The cursors are highlighted with different colors. In order to view the username, hover over the cursor. You can also display a list of collaborators who opened the document. Click on the “View” dropdown within the toolbar and enable the “Show collaborators” checkbox.
A viewer can become editor by requesting editing permissions via “Edit” in the toolbar. As soon as the previous editor completes the changes, the server transfers the editing permissions to the new editor. To complete the collaboration work on the document, the current editor has to click the Close document icon on the right side of the Office menu bar.
OX Guard
Why would I need OX Guard?
Business users: Your organization’s valuable intellectual property is vulnerable due to rapidly changing technology. As a result, it’s important to keep your emails and files secure from unwanted observers. With a single click, OX Guard allows you to send confidential emails to anyone without the fear of them being read, altered or intercepted by someone other than the intended recipient. In addition, users are able to encrypt files that are stored in their Drive folders. OX Guard is so easy to use, it will become a part of your daily routine.
Personal users: Most people communicate personal details and send confidential files via email. But how can you be sure that your personal details will stay between you and your intended recipient? OX Guard allows you to keep your personal email communication and files secure with a single click. Guard is so easy to use; it will become part of your daily routine – without any needed prior know-how.
What is PGP and how does it work with OX Guard?
Sending an email is like sending a letter in the mail without sealing the envelope. This means that anyone can read your email with very little effort. OX Guard based on PGP gives you the ability to send your emails and files securely.
PGP (Pretty Good Privacy) uses two keys to encrypt your data, the first key (a public key) is used to encrypt the data and a separate key (the private key) is used to decrypt it. Just like the names suggest, you’ll share your public key with others so that they can send you encrypted messages or files, while keeping your private key secret so that you can decrypt the data. Your private key also lets you add your digital signature to emails, which means recipients can be sure that you actually sent the email.
How secure is Guard?
To encrypt your emails, files and folders, OX Guard uses PGP, the world’s most powerful, popular, efficient and open security standard available. This means, your data is as safe as it can be nowadays. (For more information on PGP please see “What is PGP?”)
How do I set up Guard?
There are two options for setting up your Guard account:
When you use any of the available encryption functions within OX App Suite for the very first time, a dialogue box pops up and guides you through the set up process. Simply define a password and a secondary email address and you are ready to go.
Of course, you can also set up your account in the settings area by accessing the Guard Security Settings within the settings menu.
What do I do if I forget my Guard password?
Keeping track of numerous passwords is difficult for anyone so we understand that you may forget your Guard password. It’s easy to reset your Guard password since you have defined a secondary email address during the set up process.
To reset your password simply browse to the Guard Security Settings within the settings menu and click on “Reset password”. A temporary new password will be sent to your secondary email address. If you did not define a secondary email address, the password will be sent to your primary email address. Once you receive your temporary new password, please change your password immediately. (Please see “How do I change my Guard security password?” for details)
How do I change my Guard security password?
We recommend changing your Guard security password from time to time. To change your existing or temporary Guard security password browse to the Guard Security Settings within the settings menu. Click “Change password”, enter your current or temporary password and define a new password. Then click “Change “.
Why do I need a secondary email address and how do I change it?
Your secondary email address is needed to reset your password. If you forget your password, a temporary password will be sent to your secondary email address. Please note: if you did not define a secondary email address, the temporary password will be sent to your primary email address – this is a less secure method. To define or change your secondary email address, please browse to the Guard Security Settings within the settings menu. Click “Set email address for reset” you need to enter your current OX Guard security password. Then you can define a new secondary email address.
How do I send an encrypted email?
You should encrypt an email whenever you would like to ensure that your message will stay private between you and your recipient(s). To encrypt an email simply click on the lock icon when composing a new email. Alternatively, you can click on “Secure” in the Security drop down menu located right below the Subject of your email.
You can also send all of your emails encrypted by default. (Please see “Can I send all of my outgoing emails encrypted?” for details)
Can I send all of my outgoing emails encrypted?
If you would like to use OX Guard for all your outgoing emails per default, simply browse to the Guard Settings, within the settings menu. Checking “Default to send encrypted when composing email” will enable OX Guard for all new emails.
How do I sign emails?
Signing your emails is another step in building a trusted email relationship with your recipients. Your digital signature implies that the email actually was sent by you. To add your digital signature to a new email, please click on “Sign” in the Security drop down menu located right below the Subject of your email.
You can also add your digital signature to all of your outgoing emails per default. Simply browse to the Guard Settings, within the settings menu. Checking “Default adding signature to outgoing mails” will add your digital signature to all your new emails.
Can I send encrypted emails to recipients outside of OX App Suite?
Of course! Sending encrypted emails to external recipients follows the same steps as sending encrypted emails to recipients within OX App Suite. The only difference is that after clicking on “Send Secure” a dialogue box appears offering you the choice to add a personalized message to your encrypted email to let your recipients know what the encryption is all about.
The recipients will receive an email in guest mode. When they click on the email to read it, they will be prompted to set up their Guard password and secondary email address. Once they enter their new password and email address and click OK, they’ll be able to read the secure email. They can use this password for any other secure emails they receive.
How can I decrypt an incoming email?
When you receive an encrypted email you will see a dialogue box asking you for your Guard Security password to decrypt the message. Simply enter your password and confirm to view the content.
How can I encrypt files?
To encrypt files please select the specific file in Drive that you’d like to encrypt. Click the “More actions” icon and select “Encrypt” from the drop-down menu within the toolbar. A lock icon next to your file indicates the file is encrypted. Whenever you would like to open this file you need to insert your Guard Security password in the appearing dialogue box.
To decrypt the file again please click on “Remove Encryption” in the “More actions” drop down menu within the toolbar. Confirm the decryption by entering your Guard Security password. The lock icon next to the file disappears.
What are the advanced Guard Security settings and where can I find them?
In order to send and receive encrypted emails changes to the advanced settings are usually not required. If you are already use PGP and you would like to transfer your Guard PGP key or upload other PGP keys, please browse to the Guard Settings, a subfolder of the Security Settings within the settings menu. The sections “Keys” offer various options for working with PGP Keys. Please see the user guide for more details.
OX Tasks
How can I create a task?
In the task module click “New task”. Enter the Subject and Description. Click Expand form to find many more details for your task. You can create a Start and Due date, setup reminders, assign the task to other participants and add attachments. Click Create to save the task.
How can I edit a task?
Select the task from the list of tasks and click Edit. Now you can edit the information in that task with new information. Then click Save.
OX Portal
How can I read headlines from news pages?
In the Portal app you can view news via RSS Feeds or view photos of specific web pages by adding news widgets to your portal. (Please see “How do I add new widgets to the Portal” for details)
How do I add new widgets to the Portal?
In the Portal app click “Add widget” in the upper right corner. Select which widget you’d like to add. Then enter information if needed and click “Save” and the new widget appears on your Portal. To remove a widget simply click on the “x” icon in the upper right corner of the widget.
Tip: You can also save important emails, files from Drive or add photos to your portal. To save an email, click on the more actions icon and select “Add to portal”. Your email will be saved as a widget in your portal. In Drive, select a file to save to your portal and click the more actions dropdown menu. Select “Add to portal” to save the file to your portal. Follow the same process to add photos or any other files to your portal.
How can I customize the Portal?
You can add and remove widgets in your Portal (please see “How do I add new widgets to the Portal” for details). You can also change the order of your widgets by moving them around. Simply drag and drop widgets to the desired location. You can also customize the widget colors and additional settings are available by clicking on “Customize this page” in the upper right corner of the Portal.
General
How do I find my folders?
The folder tree is located on the left side of your Email, Address Book and Calendar applications. If you don’t see your folders, click the double arrow icon in the bottom left corner or click “View” on the top right and select “Folder view” from the dropdown. In Mail, your standard email folders are listed first. Underneath you’ll find “My folders” which contains your personal email folders. You may have to click the arrow on the left of “My folders” to show your personal folders.
How do I spellcheck my emails?
OX App Suite does not come with a spellcheck button, instead, it uses your Internet Browser to check your spelling. Most Internet browsers have spellcheck automatically enabled and check your spelling as you are typing your email. In some browsers, if you misspell a word it will autocorrect with the correct spelling of the word. In other browsers, if you misspell a word it will appear underlined in red font. If you right-click on the misspelled word, the correct spelling appears, and you just have to click on it to correct your spelling.
Here are the ways to enable or disable spellcheck in the most popular Internet Browsers on Windows and Mac Machines:
Mozilla Firefox
If you use Mozilla Firefox with Windows:
- Scroll to the “Language” section.
- Select “Check your spelling as you type” if you want to turn spell checker on. Uncheck it if you wish to have it off.
If you use Mozilla Firefox on a Mac Machine:
- Scroll to the “Language” section.
- Select “Check your spelling as you type” if you want to turn spell checker on. Uncheck it if you wish to have it off.
Google Chrome
If you use Google Chrome on a Windows Machine:
If you use Google Chrome on a Mac Machine:
- Check Spelling and Grammar
- Check Document Now
- Check Spelling While Typing
Internet Explorer (Windows Only)
Safari (Mac Only)
- Show Spelling and Grammar
- Check Document Now
- Check Spelling While Typing
- Check Grammar With Spelling
- Check Spelling Automatically
How do I print from OX App Suite?
Printing is easy with OX App Suite. Select the email message that you’d like to print, then click the “More actions” icon from within the email or from the menu bar and select Print from the dropdown menu. If you would like to print a contact, select the contact or multiple contacts that you want to print, then click on “More actions” and select Print from the dropdown menu. If you want to print a task, select that task and then click on the “More actions” icon and select Print from the dropdown menu.
How do I make the text in OX App Suite larger?
Whether you use a Mac or a PC, you can easily adjust the size of the text in OX App Suite. Windows users press ‘Ctrl’ + ‘+’ (plus) on your keyboard to zoom in, press ‘Ctrl’ + ‘-’ (minus) to zoom out, and press ‘Ctrl’ + ‘0’ (zero) to return to default text size. Mac users press ‘Command’ + ‘+’ (plus) on your keyboard to zoom in, press ‘Command’ + ‘-’ (minus) to zoom out, and press ‘Command’ + ‘0’ to return to return the text to its default size.
Can I access OX App Suite on other devices, too?
Yes, OX App Suite is available on all your devices. Whenever you are connected to the internet you can access OX App Suite via your browser. OX App Suite automatically recognizes your device and adjusts to the screen size.
How do I sign out?
To sign out of OX App Suite, click on the profile icon in the top right corner and select “Sign out” from the dropdown menu.
How am I notified about new emails or appointment invitations?
OX App Suite provides desktop notifications in your browser. You will be asked if you’d like to enable desktop notifications once. If desktop notifications are enabled, you’ll receive a notification when you receive new emails or appointment invitations even if you are currently not working in your browser. When you have unread emails, a red dot will appear above the mail icon in your toolbar. In addition, the number of unread emails is located to the right of the folder Inbox. The number of appointment notifications, reminders and tasks will be displayed in a red icon on the right side of the menu bar. Click the icon to view your Notifications. From this area you can also accept or decline appointments or mark tasks as done.
Technical Requirements
Will OX App Suite work with my computer/browser?
OX App Suite is compatible with:
- Microsoft Internet Explorer 11/Edge
- Mozilla Firefox (latest & previous version)
- Google Chrome (latest & previous version)
- Apple Apple Safari (latest & previous version; macOS only) v7.10.3, 7.10.4
Make sure you update your browser frequently.
Will OX App Suite work on my device?
Mobile Device | Supported Browser |
iPhone on iOS 13 / iOS 14 / iPad OS | Safari |
Smartphone on Android 4.1 or later | Chrome (latest & previous version) |